Technical Services

MHRIC Help Desk

The MHRIC prides itself in excellent customer service and support.

Utilizing the Help Desk can often shorten the issue resolution time.

If you have an application or technical issue or are just not sure about something, we urge you to call the MHRIC Help Desk. The Help Desk is staffed with competent and courteous professionals that are dedicated to resolving customers’ issues. The Help Desk hours are 7 AM to 4 PM, Monday thru Friday with summer hours 7 AM to 3:30 PM and can be reached at (845) 255-1450 extension 1200.

The goal is to resolve as many problems as possible on the first call (Level One). If the Help Desk is unable to resolve your issue, these issues are documented in a call tracking system and assigned to the appropriate Level Two technicians or applications support staff. Depending on the severity and urgency of your issue you will receive regular updates on status and a timely response.

Scope of Services

Department Members

Manager Info


Operations & Programming Manager
School: ext. 1341

Open Hours & Contact Info

Monday - Friday 8:00 am - 4:00pm

845-255-1450 ext. 1200

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