MHRIC offers three levels of support for our districts. All levels of support include; hosting the SchoolTool application and district databases, and performing all upgrades, hotfixes, and health checks to ensure the stability of the application. Additionally, the MHRIC will provide daily database back-ups and disaster recovery.

The Basic Support service is designed for districts capable of running SchoolTool with a minimum level of support from the MHRIC and able to perform their own production printing and distribution for schedules, report cards, progress reports, labels, and various other reports needed by the district. Project management and planning around the SchoolTool application is the responsibility of the district.

BASIC SUPPORT Includes:

• Telephone support through the Student Services Support Center – Available for district lead personnel, includes project lead, guidance, building leads, attendance, and registration
• Vendor management; advocating for the districts in the Mid-Hudson Valley
• Perform Data Warehousing extracts and support as it pertains to the SchoolTool Student Management System
• Update/maintain locator file for Data Warehouse
• Grade advancement
• Ongoing training via GoToMeeting sessions and classes at MHRIC as scheduled
• Bulk import of student pictures, if hosted at the MHRIC
• Access to training materials (knowledge-based website and help screens within SchoolTool)
• Access to video clips using the MHRIC website
• Availability to a SchoolTool training database for in-district training and testing
• Assist with ongoing changes to discipline letters
• Up to two (2) User Group Meetings per year
• Up to two (2) days of on-site and/or remote training; must be scheduled in advance with the Student Support Services Center

SERVICES AVAILABLE TO DISTRICT AT ADDITIONAL COST:

Printing and mailing of Report/Progress Report Mailers

• Printing of Report/Progress Report Cards and delivery to the district*
• Printing of Elementary Report Cards and delivered to the district*
• On-site and remote training in excess of the two (2) days included within the SchoolTool service

*All production jobs are delivered to the district via courier or delivered through your local BOCES. Please be aware that MHRIC requires up to a three (3) day turnaround time for production jobs. Please plan work accordingly.

MHRIC offers three levels of support for our districts. All levels of support include; hosting the SchoolTool application and district databases, and performing all upgrades, hotfixes, and health checks to ensure the stability of the application. Additionally, the MHRIC will provide daily database back-ups and disaster recovery.

Plus Support service provides districts with a complete and comprehensive support package.

PLUS SUPPORT Includes:

• Dedicated lead SchoolTool specialist and back-up offering districts “that personalized touch!”
• Telephone Support – Available for district lead personnel, includes project lead, HS & MS guidance, attendance, and registration
• Vendor management; advocating for the districts in the Mid-Hudson Valley
• Perform Data Warehousing extracts and support as it pertains to the SchoolTool Student Management System
• Update/maintain locator files for Data Warehouse
• New scheduling year setup
• Year-end grade advancement
• New school year setup review
• Ongoing training via GoToMeeting sessions and classes at MHRIC as scheduled
• Bulk import of student pictures, if hosted at MHRIC
• Up to two (2) User Group Meetings per year
• Access to training materials (knowledge-based website and help screens within SchoolTool)
• Access to video clips using the MHRIC website
• Up to four (4) days on-site and/or remote training; must be scheduled in advance with a Specialist
• Use of customized MHRIC reports (e.g., Report Cards/Progress Reports/Transcripts)
• Upload of 3-8 ELA and Math testing
• Availability to a SchoolTool training database for in-district training and testing
• Creation of needed extracts, where possible/available (up to six (6) per district)
• Ongoing changes to attendance and discipline letters
• Ad-hoc reporting which includes use of the Actions tab, Custom Exports, Student Services Reporting Tool (SSRT), and creation of templates; data must be available and easily accessible. Some reporting requirements may necessitate the need for the vendor to create a customized report which may be a chargeable item.

 

Report Cards/Progress Reports:

• Report Cards – Up to three (3) sorts, total of four (4) sets per report card cycle
• Special Ed Report Cards – Up to one (1) sort, total of two (2) copies per report card cycle
• 12th Grade Report Cards – One (1) sort, one (1) copy per report card cycle
• Progress Reports – Up to three (3) sorts, total of four (4) sets per report cycle

 

Available Reports per Marking Period:

One (1) sort, up to four (4) copies

• Honor Roll Report
• Honor Roll Paragraph for newspaper
• Failure List (failing course for marking period)
• Failure List Final Average
• Mark Distribution by teacher by course
• Permanent Record Labels
• Class Lists – Two (2) sets per semester/quarter

 

Other:

• Emergency Contact Report – Two (2) per building, one (1) time per year
• Schedules – Total of three (3) sets/copies per semester/quarter
• Labels – One (1) time per week, per building
• Transcripts – As needed, not to exceed four (4) sets per school year

 

SERVICES AVAILABLE TO DISTRICT AT ADDITIONAL COST:

• Printing and mailing of Report/Progress Report Mailers
• Printing and delivery of Elementary Report Cards*
• On-site and remote training in excess of the four (4) days included within the SchoolTool service

 

*All production jobs are delivered to the district via courier or delivered through your local BOCES. Please be aware that MHRIC requires up to a three (3) day turnaround time for production jobs. Please plan work accordingly.

 

MHRIC offers three levels of support for our districts. All levels of support include; hosting the SchoolTool application and district databases, and performing all upgrades, hotfixes, and health checks to ensure the stability of the application. Additionally, the MHRIC will provide daily database back-ups and disaster recovery. District will be responsible for performing their own production printing and distribution for schedules, report cards, progress reports, labels, and various other reports.

PLUS SUPPORT - NO PRODUCTION Includes:

• Dedicated lead SchoolTool specialist and back-up offering districts “that personalized touch!”
• Telephone Support – Available for district lead personnel, includes project lead, HS & MS guidance, attendance, and registration
• Vendor management; advocating for the districts in the Mid-Hudson Valley
• Perform Data Warehousing extracts and support as it pertains to the SchoolTool Student Management System
• Update/maintain locator files for Data Warehouse
• New scheduling year setup
• Year-end grade advancement
• New school year setup review
• Ongoing training via GoToMeeting sessions and classes at MHRIC as scheduled
• Bulk import student pictures, if hosted at MHRIC
• Up to two (2) User Group Meetings per year
• Access to training materials (Knowledge-based website and help screens within SchoolTool)
• Access to video clips using the MHRIC website
• Up to four (4) days on-site and/or remote training; must be scheduled in advance with a Specialist
• Use of customized MHRIC reports (e.g., Report Cards/Progress Reports/Transcripts)
• Upload of 3-8 ELA and Math testing
• Availability to a SchoolTool training database for in-district training and testing
• Creation of needed extracts, where possible/available (up to six (6) per district)
• Ongoing changes to attendance and discipline letters
• Ad-hoc reporting which includes use of the Actions tab, Custom Exports, Student Services Reporting Tool (SSRT), and creation of templates; data must be available and easily accessible. Some reporting requirements may necessitate the need for the vendor to create a customized report which may be a chargeable item.

SERVICES AVAILABLE TO DISTRICT AT ADDITIONAL COST:

• Printing and mailing of Report/Progress Report Mailers
• Printing of Report/Progress Report Cards and delivered to the district*
• Printing of Elementary Report Cards and delivery to the district*
• On-site and remote training in excess of the four (4) days included within the SchoolTool service

*All production jobs are delivered to the district via courier or delivered through your local BOCES. Please be aware that MHRIC requires up to a three (3) day turnaround time for production jobs. Please plan work accordingly.