Mosaic

Heartland’s Mosaic Food Service Management system is an integrated, web-based food service management system with a modern design and an intuitive graphical user interface. This cloud based solution allows for real time updates of transactions, meal statuses, and changes to student records. Mosaic can be integrated with other district applications, such as student management systems and MHRIC support automated calling systems.

Mosaic features include POS touch-screen registers, customizable reports and letters, meal application processing, Direct Certification matching, and verification processing. Mosaic’s Speed-E Mode allows quick processing of identical meal sales and repeated deposits. The system allows for identical sales and prepayments for pre-defined groups of students. Heartland also provides an online payment and account monitoring solution called MySchoolBucks.

The MHRIC support team provides on-site support for all aspects of Mosaic implementation for new districts, including installation of equipment and training central office staff, site managers, and cashiers. The support team uses LogMeIn remote access software to connect to district food service computers and POS terminals for troubleshooting and training purposes. On-site training and technical support is also available to our districts as needed; please email foodservice@mhric.org.

The MHRIC support team provides the following services:

  • Consultation and planning with district personnel.
  • Project management.
  • Installation and configuration.
  • Nightly import of student information from the student management system.
  • On-site and remote application training.
  • On-site, email and telephone, and remote diagnostic support.
  • Assistance with Direct Certification matching.
  • Assistance with verification processing.
  • End of Year and Start of Year processing.
  • Annual User Group Meeting to review software updates, regulatory changes, and best practices.

Scope of Services

Mosaic Implementation Support

The Mosaic Foodservice Accountability and Management Software is a Web-based application, utilizing Point-of-Sale (POS) terminals in school cafeterias. Mosaic provides school district Food Service departments with accurate data on all customer accounts, menu items, free and reduced meal applications, and revenue. Students are assigned unique identification numbers for secure use. Mosaic generates accurate state reports and records all meal transactions.

The Mid-Hudson Regional Information Center works closely with districts to implement and provide ongoing support for the Mosaic system.

IMPLEMENTATION SUPPORT INCLUDES:

A comprehensive implementation plan is available as follows:

Mosaic MHRIC Application Support

  • Project Management via development of an implementation plan
  • Installation/configuration of Mosaic software
  • Extract/load of student demographic data from student management system (where possible)
  • Set up of Mosaic database, including Central Office and school site definitions, user accounts, meal items and keyboard layouts, student PIN numbers, communication settings
  • 1 day on-site training for food service director
  • Up to 5 days on-site training per site for site manager and cashiers
  • Provide user manuals and program documentation
  • (Some support may be limited if the Student Management System is not supported by the MHRIC)

    Mosaic District Food Service Department Responsibilities

  • Assign district and building project leads
  • Demonstrate commitment to the project for conversion and training by participating in all planning and discussion sessions related to the project
  • Review data to ensure accuracy, including student balanced, statuses and status expiration date

  • Mosaic MHRIC Technical Support

    • Site survey to determine hardware/wiring requirements
      • Visit each building in the district and verify that all hardware meets minimum technical specification for use with Mosaic.
    • Documentation and Proposal
      • Document findings from site survey
      • Provide wiring diagram for network and/or POS terminal wiring if necessary
      • Provide proposal for required hardware/software purchases and/or upgrades
    • Configuration of all required scheduled tasks
    • Installation/configuration of MHRIC purchased POS terminals and (optional workstations and printers)
      • POS terminals and PIN pads
        • Proprietary hardware specific to Mosaic application
        • Requires knowledge of application, technical specifications and vendor requirements
      • Optional workstations – Central Office and school sites
        • Installation/configuration of required operating system (if new workstation purchased through the MHRIC)
        • Installation/configuration of virus software (if new workstation purchased through the MHRIC)
        • Setup static IP addresses (new and existing workstations)
        • Installation/configuration of LogMeIn remote diagnostic software (new and existing workstations),
        • Installation of MSDE/SQL Agent
    • Import of student demographic data (where possible)
      • Full district student demographic extract from Districts Student Management system
      • Conversion of student management systems demographic data to Mosaic format
      • Installation of full district database on Mosaic server
      • Site data loads via Mosaic server

    (Some support may be limited if the Student Management System is not supported by the MHRIC)

    Mosaic District Technical Responsibilities

  • Provide Network Diagram(s) of district network infrastructure as part of site survey process as well as periodic updates which reflect the current network configuration.
  • Reserve an IP Address for each Mosaic network device, including computers, POS terminals, wireless access points, printers, etc.
  • Oversee all district wiring contract work needed to install network drops for Mosaic installation.
  • Provide a list of district technology contacts which includes phone numbers and e-mail addresses for those who are responsible for managing the district network.
  • District must provide at least one electrical power outlet (120V) for each Point of Sale (POS) terminal, computer, and printer.
  • If content filtering is done by district, these web sites must not be blocked: www.heartlandmosaic.com
    • The following port #’s must be open for Mosaic
      • 80, 443 (for eBLVD remote desktop access)
      • 1433, 1434 (outbound only)
  • Mosaic Ongoing Support

    The Mosaic Foodservice Accountability and Management Software is a web-based application, utilizing Point-of-Sale (POS) terminals in school cafeterias. Mosaic provides school district Food Service departments with accurate data on all customer accounts, menu items, free and reduced meal applications, and revenue. The system records all meal transactions and generates accurate state reports. Students are assigned unique identification numbers for secure use.

    The Mid-Hudson Regional Information Center provides ongoing support for the Mosaic system as outlined below.

    Mosaic APPLICATION SUPPORT Includes:

    • Dedicated support team
    • Telephone support for Food Service Director and Site Managers
    • Remote diagnostics/support via LogMeIn
    • Daily import of student demographic data from student management system (where possible)
    • Assistance with meal items and keyboard changes
    • Ongoing training via GoToAssist or LogMeIn
    • Access to training manuals and program documentation
    • Annual User Group Meetings
    • Assistance with running the Direct Certification Matching utility in Mosaic
    • Assistance with verification selection using the Mosaic verification utility
    • End of Year and Start of Year processing assistance

    (Some support may be limited if the Student Management System is not supported by the MHRIC)

    Mosaic District Food Service Department Responsibilities

    • Contact your NYS Child Nutrition representative at the NYS Child Nutrition Program Office for any questions regarding school food service program regulations and policies including, but not limited to, free and reduced application processing, direct certification, verification and direct verification processing
    • Download Direct Certification data files from the NYS Child Nutrition Management System for processing via the Mosaic Direct Certification utility
    • Review and verify accuracy of Direct Certification matched and non-matched records in Mosaic
    • Provide MHRIC Support Staff with all requested information for End of Year and Start of Year processing.

    Mosaic TECHNICAL SUPPORT Includes

    • Access to MHRIC Help Desk
    • Ongoing telephone support
    • Remote diagnostics/support via LogMeIn
    • Installation of program updates/enhancements as needed
    • Hardware recommendations and procurement of food service workstations, POS devices, and Pin Pad devices
    • Configuration of Food Service Workstations purchased through the MHRIC Coser
    • Coordination of POS and PIN pad replacements
    • Update of student photos in system for display on POS terminals (district is responsible for providing photos to Mosaic staff)

    Mosaic District Technical Responsibilities

    • Provide Static Private IP Addresses for each Mosaic network device, which may include computers, touch screen terminals, printers, etc.
    • Provide Public IP Addresses (NATed to the Private IP Addresses of Mosaic devices in the district) where applicable for communications with MHRIC hosted Mosaic Servers.
    • Allow district Mosaic devices to be accessible via LogMeIn remote software by modifying firewalls and content filters to allow access to LogMeIn Servers on secure port 443.
    • Notify MHRIC of any relocation of equipment purchased through MHRIC for insurance purposes (such equipment must be attached to a service/application supported by MHRIC).
    • If using district-owned PC's, Mosaic user must have administrative rights to local PC.
    • If district opts to use alternate Virus-Scan software, district technology staff is responsible for insuring virus software is kept up to date.
    • Provide LifeTouch or other vendor student photo CD to be imported into Mosaic. Photos must be provided in a JPEG format and labeled by Student ID.
    • Provide telephone access in close proximity to Mosaic Central Office and site manager PC’s for troubleshooting support.
    • Provide all printer consumables.