FOOD SERVICE MANAGEMENT SYSTEMS 605.215

The MHRIC supports two (2) Heartland Food Service Management Systems, WebSMARTT and Mosaic. WebSMARTT utilizes SQL server replication to communicate data between school sites, the food service central office, and the MHRIC hosted WebSMARTT server. MOSAIC is Heartland’s newest cloud-based food service solution. Mosaic’s features include an intuitive graphical user interface, Speed-E mode at the POS line, the ability of the Central Office or manager stations to send real-time messages to the serving line cashiers, and an offline mode to seamlessly allow a meal session to continue if the Internet is down.

Heartland systems streamline many of the food service office functions, such as application processing, Direct Certification, and Verification processing. Each system includes built-in utilities for end-of-year rollover. There is an assortment of daily reports available for bank deposits, transaction tracking, sales and meal counts, reimbursements, and for other state and federal reporting requirements. Both systems support the export of free and reduced records for the NYSED data warehouse.

The MHRIC support team interfaces the food service management system with other MHRIC-supported district applications, such as student management systems and mass communication systems. Our team provides support for all aspects of system implementation for new districts, including configuration of equipment and training central office staff, site managers, and cashiers. Support includes telephone support and ongoing training for food service directors and site managers. The MHRIC team uses remote access software to connect to district food service computers and POS registers to assist remotely. Technical support is available as needed.

Heartland also provides an online prepayment and account monitoring solution called MySchoolBucks and an online application processing solution called MySchoolApps.

The MHRIC provides the following services:

• Consultation and planning with district personnel.
• Technical installation/configuration and ongoing support.  
• Data download and conversion from student management system to initially load the POS system database.
• Nightly download of student information from the student management system to continuously and automatically update the student information in POS system.
• Nightly download (optional) of the POS system free and reduced data to continuously and automatically update the student management system with appropriate state reporting records for the purpose of updating the NYS data repository.
• Application training and support.
• Email, telephone, and remote diagnostic support.
• Annual User Group meeting to review software updates, regulatory changes, and best practices.

WebSMARTT implementation is not available to new districts.