SchoolMessenger Communicate

The SchoolMessenger automated notification system allows districts to easily reach parents, guardians, and staff via phone, email, text messaging and social media posts. The system can also be used to post messages to RSS feeds and trigger desktop alerts to district workstations. SchoolMessenger supports daily student imports of student demographic data, and associated parent or guardian contact information, from your student management system. The system can be integrated with other existing systems to allow for notifications regarding food service account balances, transportation information, and attendance.

SchoolMessenger includes an online and mobile App that allows parents, guardians, and staff to personalize how they receive notifications, review messages, and receive push notifications to their mobile devices whenever the district sends a message. Also included with SchoolMessenger is QuickTip, an anonymous online reporting tool which allows students, staff, parents and other stakeholders to submit tips and other feedback to school authorities.

The MHRIC support team provides implementation, initial onsite training, and ongoing end user support for SchoolMessenger. Remote training and support is provided via GoToAssist.

The MHRIC support team provides the following services:

  • Technical and Programming support for file exports from MHRIC supported Student Management System
  • Coordinate upload of student and contact and attendance data to SchoolMessenger from MHRIC supported SMS
  • SchoolMessenger system administration
  • Initial on-site training and ongoing application support
  • Tracking of project status and district support requests in MHRIC Support Tracking Database
  • Annual user group meetings for local member districts to discuss and share their experience with the system

For SchoolMessenger support, please email broadcast@mhric.org.

Scope of Service

SchoolMessenger Implementation Support

SchoolMessenger is a fully hosted, web-based system which provides notification solutions for use in K-12 environments for emergency broadcasts, parent outreach, and student attendance communications.

The Mid-Hudson Regional Information Center works closely with districts to implement SchoolMessenger.

MHRIC School Messenger Service includes:

  • Contract Negotiation, budget preparation and procurement
  • Implementation planning
  • Technical and Programming support for file exports from MHRIC supported Student Management System
  • Coordinate upload of student contact and attendance data to SchoolMessenger from MHRIC supported SMS
  • Coordinate upload of staff contact and attendance data to SchoolMessenger from MHRIC supported HR systems
  • SchoolMessenger system administration
  • Initial on-site training and ongoing application support
  • Annual user group meetings for local member districts to discuss and share their experience with the system
  • Tracking of project status and district support requests in MHRIC Support Tracking Database

  • District Responsibilities:

  • Assign district and building project leads
  • Demonstrate commitment to the project by participating in all planning and discussion sessions related to the project
  • Clearly define contact data to be imported into SchoolMessenger and ensure that data is accurate in Student Management System
  • Clearly define criteria for attendance notifications, if applicable
  • Create staff data extract files if needed
  • Work directly with SchoolMessenger to upload student data if SMS is hosted at district
  • Work directly with SchoolMessenger to upload staff data if HR system is hosted at district
  • Review data imported to SchoolMessenger to ensure accuracy
  • Provide and maintain necessary computers and/or other communication devices to district staff for use with the system
  • Communicate concerns or technical issues to the MHRIC HelpDesk for resolution