AUTOMATED CALLING: BROADCAST MESSAGING 605.225

Mass Communication Systems provide a means for school districts to communicate with families, staff, and other stakeholders. The MHRIC supports two (2) Mass Communication Systems, SchoolMessenger Communicate and ParentSquare. Communications can include, but are not limited to emergencies, attendance, food service account balance notifications, transportation notifications, and community outreach. Messages can be delivered via phone, email, SMS text messaging, social media and dedicated apps. Online and mobile apps allow parents, guardians and staff to personalize how they receive messages.

The MHRIC support team coordinates and works as a liaison, overseeing the data integration from your Student and Financial Management Systems into the communication system. Implementation support includes guidance and assistance in setting up the system to best meet the unique communication needs of each district. Initial training is provided for all staff responsible for using the system.

After implementation and training is complete the support team will continue to be available via email and phone to answer questions, assist with the use of the system, provide additional training beyond the basics, and provide training for new users of the system.

WEB CONTENT MANAGEMENT SYSTEM 605.226

The SchoolMessenger Presence Web Content Management System (CMS) is 100 percent compliant with ADA, CiPA, FERPA, and COPPA, has a fully responsive design, and can be integrated with emergency notification systems, custom mobile applications, and social media. The system allows for real-time editing, making it easy for non-technical users to edit and manage content, files and images. The system also includes sophisticated modules for form creation and workflow assistance.

Support includes contract negotiation, budget preparation and procurement, and tracking of project status and district support requests in the MHRIC Support Tracking Database. The MHRIC will act as the liaison between the district and vendor as needed. Annual user group meetings are provided for local member districts to discuss and share their experience with the CMS

CUSTOM MOBILE APP 605.227

School District Custom Mobile Apps (CMA) are applications that run on any devices that use the Apple iOS or Android operating systems. CMAs deliver key content to parents, students, staff, and the community in an easy-to-use format. With only a simple touch or swipe, users can access district or school news, calendars, lunch menus, sports schedules, notifications, social media, and more. The district is in complete control of the design, content, and app store icon. The CMA feeds off existing data streams that the district publishes routinely. Hosting and technical management including updates are included in the service. New content streams may be added at any time.

Support includes contract negotiation, budget preparation and procurement, and tracking of project status and district support requests. The MHRIC will act as the liaison between the district and vendor as needed. Annual user group meetings are provided for local member districts to discuss and share their experience with the CMA.